Spa Policies & Guidelines
Our Spa Ambiance
In order to maintain a serene and relaxing environment for everyone, we kindly request that all guests mute their cellphones and maintain a soft conversational volume within the spa.
During Your Session
Your comfort is our priority. Should you wish to adjust the room temperature, music volume, or massage pressure at any point, please feel free to inform us. We are here to create the most relaxing experience for you.
Personal Items
We suggest that you leave your jewelry and other valuables at home to keep them safe. Please note that we cannot be held responsible for any lost or stolen items.
Attire
We encourage you to wear comfortable clothing to your appointment. You may undress to your level of comfort prior to the massage. When using the shower facilities, robes and slippers are provided for your convenience.
Your Appointment Duration
Please note that your appointment time includes the process of undressing and redressing, as well as a consultation and aftercare recommendations from your therapist.
Your Arrival
To maximize your therapy time, please aim to arrive 10 minutes prior to your appointment. If you are running late, kindly inform us at 408-554-1000. While we strive to accommodate your needs, please be aware that late arrivals may result in reduced treatment time, though the full session cost will apply.
Appointment Modifications
We require a 24-hour notice for any cancellations or rescheduling of appointments, to avoid incurring a $50 fee. For no-shows, the full cost of the service will be charged.
Gift Cards
Gift cards are redeemable only at the location of purchase. They are non-refundable, have no cash value, and, unless otherwise stated, do not include gratuity. Please present your gift card at the time of your appointment, or the full session amount will be charged.
Packages
Our massage packages are non-refundable and do not include gratuity. However, we offer the flexibility of sharing your package sessions.
Payment Methods
For your convenience, we accept cash, check, and major credit cards including Visa, MasterCard, Discover, and American Express. To secure your appointment, a valid credit card must be on file.
Membership Guidelines
Member sessions are non-refundable and do not include gratuity. They cannot be subdivided to cover upgrade costs. If a payment method fails, all accrued sessions will lapse, and future appointments will be canceled until we receive updated payment details. Members are given a grace period of two days to update their payment information.